Luke David Donnelly
I bring together user-centred design thinking, hands-on customer service experience, and a genuine passion for making digital services accessible to everyone. With a Professional Diploma in UX Design and three years delivering customer-focused solutions at Radenite, I understand how people interact with digital platforms — and how to make those interactions better.
What I Bring
Digital Content Creation
Experienced in creating user-focused web content, managing CMS platforms including WordPress, and producing engaging digital and print materials. Skilled in maintaining websites that are accurate, accessible, and aligned with organisational identity.
Customer Service Excellence
Three years of front-line customer service at Radenite, handling enquiries, resolving concerns, and ensuring every interaction builds confidence. I understand how to engage with diverse audiences and make services genuinely accessible.
UX & User-Centred Design
Qualified UX Designer (University of Glasgow) with practical experience redesigning commercial websites. Proficient in user research, usability testing, A/B testing, wireframing, prototyping, and creating designs that put the end user first.
Social Media & Engagement
Active across social media platforms with a strong understanding of how content performs, what engages audiences, and how to tailor messaging for different channels. Experienced in creating content that connects with communities.
Organisation & Teamwork
Proven ability to manage workload, prioritise tasks, and work effectively within a team. Recognised early for leadership and reliability — appointed Head Boy at primary school, trusted by staff and peers alike.
Training & Digital Inclusion
Level 2 Fitness Instructor qualification demonstrates ability to coach and train groups of mixed ability. Passionate about bridging the digital gap and helping people of all backgrounds access services confidently.
Tools & Technologies
Experience
Customer Service & UX Designer
Delivering front-line customer service for a lithium iron battery manufacturer while leading the complete redesign of the company's website. Conducted extensive user research, competitive benchmarking, usability testing, and A/B testing to create a streamlined e-commerce experience from landing page through to checkout. Focused on building user trust, simplifying navigation, and creating a clean, accessible design that reduced user overwhelm and improved customer retention.
Hotel Booking Website Redesign — Homeandaway.com
Researched and redesigned a hotel booking platform where only 51% of visitors reached checkout. Through in-depth user testing, journey mapping, affinity diagrams, and prototyping, delivered a modern, user-friendly design that established clear structural hierarchy and eliminated unnecessary complexity in the booking flow.
Education & Qualifications
Professional Diploma in UX Design
Comprehensive training in user experience design, research methodologies, prototyping, and user-centred design principles. Gained proficiency in industry-standard tools including Figma, Axure, Sketch, and Canva.
Triple Engineering BTEC
Pass/Pass grade. Developed strong analytical and problem-solving skills through engineering principles and practical application.
Level 2 Fitness Instructor
Qualified to instruct and coach individuals and groups of mixed ability. Demonstrates communication skills, responsibility, and the ability to deliver training in an inclusive environment.
GCSEs
Mathematics (Grade C — achieved a year early at age 15), English Language (Grade 4), Product Design (Grade C), Science & Chemistry (Grade 4).
Beyond Work
Rugby
First team player for Old Coventrians Rugby Club. Team sport builds the communication, resilience, and team ethic I bring to every workplace.
Fitness
Qualified Level 2 Instructor. Dedicated to personal development and wellbeing — consistently working to improve with each session.
Early Leadership
Head Boy at Stivichall Primary School, Coventry. Recognised by teachers for responsibility, reliability, and the ability to represent the school community.